hih77 Privacy Policy
At hih77, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect when you use our platform, how we use and store it, who we may share it with, and what rights you have over your information as a player based in Bangladesh.
SSL Encryption
All data transmitted between your browser and hih77 is encrypted using industry-standard SSL/TLS technology to prevent interception.
No Data Selling
hih77 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes under any circumstances.
Player Control
You retain meaningful rights over your personal data, including the right to access, correct, and request deletion of information held about you.
KYC Confidentiality
Identity documents submitted for KYC verification are stored securely, accessed only by authorised compliance staff, and never shared without legal justification.
Payment Privacy
Financial transaction data — including bKash, Nagad, and Rocket payment details — is processed securely and never exposed to unauthorised parties.
Opt-Out Options
You may opt out of marketing communications at any time by contacting support. Essential account and transaction notifications cannot be disabled.
Data We Collect
hih77 collects personal data only where it is necessary to provide our services, verify player identities, process financial transactions, and comply with applicable obligations. We do not collect data beyond what is reasonably required for these purposes.
1.1 Registration Data
When you create a hih77 account, we collect your full legal name, date of birth, email address, and mobile phone number. This information is used to create and manage your account, communicate with you, and verify that you meet the minimum age requirement of 18 years.
1.2 Identity Verification (KYC) Data
To comply with anti-money laundering (AML) obligations and to protect the integrity of our platform, hih77 requires players to submit identity verification documents before processing withdrawals. This may include a copy of a National Identity Card (NID), passport, or birth certificate, as well as proof of address (such as a utility bill or bank statement dated within the last three months). In certain circumstances, we may also request documentation confirming the source of deposited funds.
1.3 Financial Transaction Data
When you make a deposit or request a withdrawal, hih77 records transaction amounts, timestamps, payment method identifiers (such as your bKash or Nagad wallet number), and transaction reference numbers. This data is retained for financial reconciliation, fraud prevention, and regulatory compliance purposes.
1.4 Technical and Usage Data
hih77 automatically collects certain technical data when you visit and use the platform. This includes your IP address, browser type and version, device type, operating system, pages visited, session duration, and referring URL. This data helps us maintain platform security, improve user experience, and detect suspicious activity.
1.5 Communications Data
If you contact hih77 support — whether by email, live chat, or any other channel — we retain a record of the communication, including the content of your messages and any attachments provided. This is used to resolve your query and to improve the quality of our support service.
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Full name, date of birth, email, mobile number | Provided by player at sign-up |
| KYC Documents | NID, passport, proof of address | Uploaded by player on request |
| Financial Data | Transaction amounts, bKash/Nagad reference IDs | Generated during payment processing |
| Technical Data | IP address, device type, browser, session logs | Collected automatically via platform |
| Communications Data | Support chat transcripts, email correspondence | Recorded when you contact support |
How We Use Your Data
hih77 uses the personal data we collect for specific, legitimate purposes. We do not process your data in any manner inconsistent with the purposes described below.
2.1 Account Management and Service Delivery
Your registration data is used to create and maintain your hih77 account, authenticate your identity when you log in, deliver the gaming and betting services you access, and communicate important account-related information such as transaction confirmations and security alerts.
2.2 Identity Verification and Fraud Prevention
KYC documents and transaction data are used to verify your identity, confirm that you are of legal gambling age (18+), detect and prevent fraudulent activity, and investigate any suspected breach of our Terms & Conditions. hih77 takes its anti-money laundering obligations seriously and processes relevant data to fulfil these responsibilities.
2.3 Payment Processing
Financial data is processed to execute your deposit and withdrawal requests, reconcile account balances, and resolve any payment disputes. Withdrawals are returned to the same payment method used for deposits, which requires us to retain payment method identifiers for a reasonable period following your last transaction.
2.4 Platform Security and Integrity
Technical and usage data is analysed to detect unusual patterns that may indicate account compromise, bot activity, collusion between players, or exploitation of platform vulnerabilities. This processing helps hih77 maintain a fair and secure environment for all players.
2.5 Customer Support
Communications data is used to respond to your queries, track open support tickets, and review the quality of responses provided by the hih77 support team. Historical support records also allow us to provide context-aware assistance if you raise a recurring or related issue.
2.6 Responsible Gaming
hih77 may analyse your gaming behaviour — including session frequency, deposit patterns, and betting amounts — to identify signs of problem gambling and, where appropriate, proactively reach out to offer responsible gaming tools such as deposit limits or self-exclusion. This processing is carried out in your interest and in accordance with our responsible gaming obligations.
2.7 Marketing Communications
With your consent, hih77 may use your email address and mobile number to send you promotional offers, bonus notifications, and platform updates. You may withdraw your consent to marketing communications at any time by contacting support at [email protected]. Withdrawal of consent does not affect the lawfulness of any marketing sent prior to that point.
Data Sharing and Disclosure
hih77 does not sell your personal data. We share data only in limited circumstances and only with parties who are bound by appropriate confidentiality and data protection obligations.
3.1 Payment Service Providers
To process deposits and withdrawals, hih77 shares necessary transaction data with our payment service partners, including mobile financial service operators such as bKash, Nagad, Rocket, and Upay, as well as card networks (Visa and Mastercard) and banking partners such as Dutch-Bangla Bank. These providers receive only the minimum data necessary to complete the transaction.
3.2 Game Software Providers
hih77 integrates games from third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by one of these providers, certain technical and gameplay data may be transmitted to their servers for game delivery and result calculation purposes. These providers are contractually required to handle your data in a manner consistent with this Privacy Policy.
3.3 Identity Verification Partners
hih77 may use third-party identity verification services to assist with KYC processing. Where this occurs, your identity documents and personal details are shared solely for the purpose of verification and are not used by these partners for any other commercial purpose.
3.4 Legal and Regulatory Disclosure
hih77 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction in response to a lawful request, court order, or legal obligation. In such cases, hih77 will disclose only the minimum information required to satisfy the legal requirement and, where permitted, will notify the affected player of the disclosure.
3.5 Business Transfers
In the event of a merger, acquisition, or sale of substantially all of hih77's assets, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any resulting changes to this Privacy Policy in advance of the transfer taking effect.
Data Retention
hih77 retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or for as long as required to meet legal and compliance obligations.
5.1 Active Account Data
While your hih77 account remains active, we retain all personal data associated with it, including registration details, KYC documents, transaction history, and communications records. This is necessary to provide you with uninterrupted access to hih77 services.
5.2 Closed Account Data
Following the closure of a hih77 account — whether initiated by you or by hih77 — we retain your personal data for a minimum period of five (5) years. This retention period is required to comply with anti-money laundering record-keeping obligations, to resolve any disputes arising from the account's activity, and to respond to any regulatory inquiries relating to that account.
5.3 Transaction Records
All financial transaction records, including deposit and withdrawal histories, are retained for a minimum of seven (7) years following the date of each transaction. This reflects standard financial record-keeping requirements and applies regardless of whether the associated account remains active.
5.4 Marketing Data
If you have consented to receive marketing communications from hih77, we retain your contact details for marketing purposes until you withdraw your consent or close your account, whichever occurs first. Following withdrawal of consent, your details are removed from active marketing lists within a reasonable processing period of up to 30 days.
Data Security
hih77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure.
6.1 Encryption
All data transmitted between your device and hih77 servers is protected using SSL/TLS encryption. Sensitive stored data — including KYC documents and payment details — is encrypted at rest using strong encryption standards. This means that even in the unlikely event of a server-level breach, your sensitive personal data would not be readable in plain text.
6.2 Access Controls
Access to personal data within hih77 is restricted on a strict need-to-know basis. Only employees and contractors with a legitimate operational requirement — such as compliance staff processing KYC documents or support agents handling a dispute — are granted access to relevant data. All access is logged and audited.
6.3 Incident Response
hih77 maintains a data breach incident response procedure. In the event of a security incident that results in the unauthorised access to or disclosure of personal data, hih77 will assess the severity of the breach, take immediate steps to contain it, notify affected players where appropriate, and take remedial action to prevent recurrence.
6.4 Your Responsibility
While hih77 takes robust measures to protect your data on our end, you play an important role in keeping your account secure. You should use a strong, unique password for your hih77 account, not share your login credentials with anyone, and contact support immediately if you suspect that your account has been accessed without your authorisation.
Your Privacy Rights
As a hih77 player, you have a number of rights in relation to the personal data we hold about you. hih77 is committed to honouring these rights promptly and without undue restriction.
Right of Access
You may request a copy of all personal data hih77 holds about you. We will provide this within 30 days of a verified request.
Right to Rectification
If any personal data held by hih77 is inaccurate or incomplete, you have the right to request correction. Contact support to update your details.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that legal retention obligations may limit this right.
Right to Restrict Processing
In certain circumstances, you may request that hih77 restrict the processing of your personal data while a dispute or review is pending.
Right to Data Portability
You may request that hih77 provide your personal data in a structured, machine-readable format for transfer to another service provider.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time, with immediate effect.
To exercise any of the rights listed above, contact the hih77 support team at . We may ask you to verify your identity before processing your request to ensure we are disclosing or modifying data belonging to you and not a third party.
Updates to This Policy
hih77 may revise this Privacy Policy from time to time to reflect changes in our data practices, applicable legal requirements, or the services we offer.
When material changes are made to this Privacy Policy, hih77 will notify registered players via email or a prominent notice on the platform at least 14 days before the updated policy takes effect. Non-material changes — such as clarifications of existing language or corrections of typographical errors — may be made without advance notice, though the effective date at the top of this page will be updated accordingly.
Your continued use of the hih77 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should close your account before the new policy takes effect. You may contact support at to request account closure or to ask any questions about a proposed change.
The current version of this Privacy Policy is always accessible at hih77.app/privacy-policy. We recommend reviewing this page periodically to stay informed about how hih77 protects your personal information.
Privacy Enquiries
For any questions, concerns, or requests relating to this Privacy Policy or the personal data hih77 holds about you, please contact our support team. All privacy-related enquiries are handled with strict confidentiality.
Contact:
Your Data Is Safe at hih77
hih77 is built on a foundation of security and trust. Explore our casino, place a cricket bet, or review our responsible gaming tools — all on a platform that puts your privacy first.