Responsible Gaming at hih77

hih77 believes that gambling should be a form of entertainment, not a source of financial stress or personal harm. We are committed to maintaining an environment where players across Bangladesh can enjoy cricket betting, live dealer games, slots, and more in a way that remains fun, controlled, and within their means.

Our responsible gaming programme covers four pillars: prevention (stopping problem behaviour before it escalates), protection (tools that give players real control over their activity), intervention (identifying at-risk players and reaching out proactively), and support (connecting players with help when they need it most).

We train our customer support team to recognise the signs of problem gambling and to respond with compassion and practical guidance. Every player who contacts hih77 with a concern about their gambling behaviour will be taken seriously and offered appropriate assistance without judgement.

hih77 also maintains robust age verification procedures to ensure that the platform is never accessible to minors. Players are required to verify their identity before withdrawals are processed, and our systems are designed to flag accounts associated with underage use for immediate review.

Bangladesh law and hih77's own terms require all players to be at least 18 years old. During the registration process, players are required to confirm their date of birth. We reserve the right to request supporting documentation — such as a National Identity Card (NID) or passport — to verify that any player meets this age requirement at any time.

How We Verify Age

• Date of birth is collected at registration and cross-referenced during the KYC (Know Your Customer) process.
• Valid NID, passport, or birth certificate may be requested before withdrawal processing is approved.
• Accounts where the registered player is found to be under 18 will be immediately closed and any balance forfeited in accordance with our Terms & Conditions.
• Deposits made on an underage account will be returned to the original payment source (bKash, Nagad, Rocket, etc.) where technically feasible.

Protecting Young People

If you are a parent or guardian and believe a minor in your household has created a hih77 account or accessed the platform, contact [email protected] immediately. We recommend using parental control software to restrict access to gambling websites for devices used by minors. Free filtering tools are available through internet safety organisations and can block access to hih77.app and similar sites.

When you request a self-exclusion, your hih77 account is locked for the duration of the exclusion period. You will not be able to log in, deposit funds, or place bets during this time. hih77 will also remove you from all marketing lists and will not send you any promotional communications for the duration of your exclusion.

Available Exclusion Periods

• 6 Months — A medium-term break suitable for players wanting a meaningful pause.
• 1 Year — A longer exclusion that provides substantial distance from gambling activity.
• 5 Years — A multi-year exclusion for players dealing with serious problem gambling behaviour.
• Permanent Exclusion — A lifelong ban from hih77. This cannot be reversed under any circumstances. Permanent exclusion also results in account closure and forfeiture of any remaining balance, which will be returned to the player's registered payment method before closure is finalised.

How to Request Self-Exclusion

Gambling becomes a problem when it starts to negatively affect your finances, relationships, mental health, or work life. The following signs may indicate that gambling is no longer just entertainment for you.

hih77 encourages any player who feels that gambling is becoming a problem to reach out for support. Our own support team is available 24 hours a day, 7 days a week, and can assist you in activating self-exclusion, setting limits, or simply listening to your concerns. There is no judgement — only practical help.

How hih77 Can Help

• Immediately activating any responsible gaming tool on your account upon request.
• Providing a full account activity summary so you can review your gambling history clearly.
• Arranging withdrawal of any remaining balance if you wish to close your account.
• Referring you to general mental health and financial counselling resources where available.

Taking a Break

You do not need to be in crisis to take a break. If you feel that your gambling sessions are getting too frequent, too long, or too costly — even mildly — that is reason enough to use our time-out feature or reduce your deposit limit. These tools exist for exactly this purpose and there is no stigma attached to using them.

Financial Hardship

If gambling has caused financial difficulty, we recommend speaking with a qualified financial counsellor who can help you understand your options for managing debt and rebuilding your budget. hih77 can assist with withdrawing any funds remaining in your account as part of a responsible exit from the platform.

To get in touch with hih77's responsible gaming team, email [email protected] with the subject line "Responsible Gaming — Request for Help". A dedicated team member will respond within one business day.

• Set a budget before you play. Decide how much you are comfortable spending as entertainment before you log in, and stick to it. Use hih77's deposit limit tool to enforce this automatically.
• Treat losses as the cost of entertainment. Only gamble with money you can afford to lose. Never view gambling as a way to make money or recover financial losses.
• Never chase losses. If you have reached your session budget, stop. Placing larger bets to try to recover losses is one of the most common paths to problem gambling.
• Take regular breaks. Use hih77's reality check reminders to prompt yourself to step away from the screen every hour. A short break gives you perspective on how the session is going.
• Do not gamble under the influence. Alcohol and other substances impair judgement. Avoid placing bets when your decision-making is not fully clear.
• Balance gambling with other activities. Gambling should be one leisure activity among many — not the primary way you spend your free time. Maintaining hobbies, social connections, and physical activity outside of gambling supports long-term wellbeing.
• Keep gambling separate from work and family time. Establish clear boundaries around when gambling is and is not appropriate. Avoid gambling during work hours, family meals, or religious observances such as Ramadan or Eid gatherings.
• Review your account activity regularly. hih77 provides a full transaction and betting history in your account. Reviewing this periodically helps you stay aware of your actual spending and win/loss record, rather than relying on memory.
• Talk to someone you trust. If gambling is causing you stress, telling a family member or close friend can reduce the burden and open the door to seeking help. In Bangladesh, community and family networks are a meaningful source of support.

To contact hih77's responsible gaming team, email [email protected] with a brief description of your request. For urgent matters — such as immediately locking an account — please include "URGENT" in your email subject line and we will prioritise your request.

All responsible gaming requests are processed by a dedicated team separate from general customer support, ensuring that your case receives appropriate care and discretion. Response times are within 24 hours for standard requests and as soon as possible for urgent account lock requests.

hih77 is available to players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Our support is provided in English and our team understands the cultural and financial context of players in Bangladesh.